Wholesale

Return Policy

If you are not satisfied with your purchase from folandgroup.com, we are not satisfied. You may return your item(s) within 30 days of receipt with a valid RA #. All returns must be pre-authorized and given a return authorization # (RA #).

RA #'s can be obtained by calling customer service at 909-930-9900 and must be done within 10 days of the receipt of your purchase. You will be responsible for all return shipping costs, there is also a 15% restocking fee. Upon receipt of items we will credit the credit card that you made your initial purchase with for the amount of the item less the 15% restocking fee. If you have an account with us (terms), your account will be credited.

Returns must be sent to us under the following conditions or your refund may not be processed:

  1. Items must be returned in new condition, in the original packaging and placed inside a protective cardboard box, just as they were shipped to you.
  2. DO NOT write on or deface the packing of the product.
  3. Any items sent to us wrapped in paper or plastic and not in an outer protective cardboard box are refused at the dock.
  4. Any signs of use will result in denial of your claim for a refund.
  5. You must include the following information on a separate piece of paper INSIDE the box you are returning to us:
    • Original order #
    • The first and last name of the person who originally placed the order.
    • The return authorization # issued by our customer service department.

Some items are NON-RETURNABLE: There are some items that are non-returnable such as candy or food products, items that can be worn such as hats, costumes and clothing and items that are made to be put in your mouth such as whistles.

CLAIMS/SHORTAGES

Even though we spend a great deal of time and money to insure the safe arrival of our products, items will occasionally appear damaged and shortages may occur in transit. Therefore, we request that you follow these proceedures to correct the problem if it occurs:

If order is damaged completely:

  • Refuse delivery of carton(s)
  • DO NOT sign for the carton(s)
  • Please indicate the refusal of the package on the delivery papers or electronically.
  • Contact us immediately by phone at 909-930-9900 or by email at orders@folandgroup.com

If damage to your order is concealed (Detected after delivery):

  • Contact us or the carrier directly within tem (10) days of delivery. Waiting until after the ten day period will result in denial of any claims by the carrier.
  • The carrier will not accept claims on shipments "not opened" or called in after the ten (10) day grace period.
  • You must save all cartons and packaging materials or claim may be denied. The carrier will come out to inspect the carton(s).
  • If merchandise or packaging has been defaced or damaged by customer, credit may be denied.
PLEASE CHECK YOUR MERCHANDISE CAREFULLY!